Shipping + Returns

We want our customers to have an easy, seamless and pleasurable online experience that's why we offer FREE SHIPPING & FREE RETURNS* on all items (within NZ).

SHIPPING:

Our parcels are despatched every Monday (sometimes a Tuesday!) on overnight delivery with NZ Couriers.  We endeavour to get all orders out on time, however, from time to time there could be delays beyond our control.

All parcels will require a signature so please make sure someone is at home or let us know an alternative address to send.

Sorry to all you folk outside of NZ ; we hope to be geared up in the near future to deliver to you!

RETURNS:

At The Collective we want you to be 100% happy with your purchase so if you find it isn't right for you we'll be more than happy for you to return your purchase for a full refund.

  • Any item can be refunded if it is returned within 30 days of purchase. 
  • Item(s) must be in original condition, unworn, unsoiled and in original packaging with tags attached. 
  • All goods will be fully inspected on return. 
  • Please allow up to 2 weeks for your refund.
  • The goods are your responsibility until they reach our North Shore store, so make sure it’s packed up properly to prevent damage in transit. 
  • We will refund the amount you paid for the item, including sale items, minus the original shipping cost and cost to ship the returned item back.
  • We are not responsible for any items that may be returned to us by mistake.  

 RETURNS PROCESS: 

 (Within New Zealand) 

  • Contact The Collective via email at returns@thecollective.co.nz and notify us of your intended return with a copy of your receipt,  contact phone number and bank account details
  • We try to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition and not in the original packaging, we can at our discretion return the item to you with no refund. 
  • Please note, The Collective cannot be held liable for any items lost in transit, so keep that tracking number safe! 

 Please send all returns to:

The Collective

Highbury Shopping Centre

Lower Carpark

Cnr Birkenhead Ave & Highbury Bypass

Birkenhead, Auckland 0626

Email: returns@thecollective.co.nz